Shipping Policy, Chocolate Edibles UK

Order Processing

At Chocolate Edibles UK, all orders are processed with care to ensure your chocolate edibles arrive fresh and in perfect condition. Orders placed before 1 PM (UK time) are typically processed and dispatched on the same working day. Orders placed after this time, or during weekends and bank holidays, will be processed on the next working day. You will receive a confirmation email once your order has been successfully dispatched.

Shipping Methods & Delivery Times

We offer fast and reliable delivery services across the United Kingdom. Our standard delivery option typically arrives within 2–4 working days, while express delivery arrives within 1–2 working days, depending on your location and courier availability. Delivery times may vary during peak seasons or due to external courier-related delays. All parcels are carefully packaged to protect the products from damage and heat during transit.

Shipping Fees

Shipping costs are calculated at checkout based on the delivery method you choose. Standard delivery is offered at an affordable flat rate, while express delivery may include an additional fee. From time to time, we may run free shipping promotions on qualifying orders; these offers will be clearly displayed on our website during checkout.

Warm Weather Packaging

Because our products are chocolate-based and sensitive to heat, Chocolate Edibles UK takes extra precautions during warmer months. This may include insulated packaging or cold packs to maintain product quality during transit. However, once your order leaves our facility, we cannot take responsibility for heat-related melting due to courier delays or unattended deliveries.

Incorrect Shipping Information

Please ensure your delivery address is entered correctly at checkout. Chocolate Edibles UK cannot be held responsible for lost or undeliverable parcels caused by incorrect or incomplete address information provided by the customer. If an order is returned to us due to an address error, reshipping fees may apply.

Tracking & Delivery Confirmation

Most orders come with tracking information, which will be sent to your email once your parcel has been dispatched. You can use this link to monitor your delivery status and expected arrival time. If tracking indicates your parcel has been delivered, but you cannot locate it, please contact the courier directly for further assistance.

Lost or Damaged Parcels

If your order arrives damaged or does not arrive within the expected timeframe, please contact us within 48 hours so that we can investigate the issue with the courier. Claims may require photo evidence of the damage. Once reviewed, we will arrange a suitable solution such as a replacement or partial refund.